I'd like to point out a few things with regard to our Contract of Service.
When a client contacts us and requires a Service, they are required to pay in advance. Once this is received, along with the relevant information and photos, we set to work by collating the details and sending to our appropriate Design Associate.
We have, unfortunately, found that one of our Design Associates has been admitted to hospital very unexpectedly and is undergoing surgery. We wish her well. However, given this, its rather difficult for her to evaluate any items at present. This being the case - ONE client who is awaiting an Extract has been made aware of the issue, and has been refunded for the Service. In this particular Brand, we do only have one Design Associate. The client, rightly so, is annoyed, and to be fair, we are frustrated also. HOWEVER, at Authenticate4U.com we can ONLY provide a Service when the Design Associate appropriate to that Brand is able to evaluate the item. We CANNOT and WILL NOT provide ANY Service, which is merely based on a clients 'feeling' that the item is fake. This would be both unprofessional and unwarranted.
A Contract of Service is something which we value, but in providing the Client with a FULL REFUND - this does negate the Contract, and whilst it is a most unfortunate scenario - we cannot be held liable in these unfortunate instances. This scenario is totally outwith our control.
Please do remember that at Authenticate4U.com we ARE NOT a 'one man band' and we ONLY use Design Associates who are expert and highly experienced in their chosen Design Brand. Our Service is highly professional, and successful - and we WILL NOT, at any point, jeopardise our reputation nor our integrity by attempts to 'brow beat' us into providing a Service without a true and proper evaluation.